Delayed, lost or damaged luggage

Know your rights in case of delayed, lost or damaged luggage

As of July 15, 2019, air passengers may be entitled to compensation of up to $2,100 for lost or damaged luggage. Unlike before, this applies to both international and domestic flights.

If your baggage is damaged or lost for more than 21 days, the airline must compensate you for any baggage fees as well as up to $2,100 for your lost baggage. A claim must be submitted to the airline within 7 days in case of damaged baggage and within 21 days in case of lost baggage.

Unfortunately, is unable to assist with compensation in cases of delayed, lost or damaged luggage. If you lose your luggage or your luggage is delayed or destroyed during your flight, you may instead approach the airline, or the company handling the luggage at the airport. They will be able to advise you on your rights.

You should also contact your insurance company, who will most likely be able to help you if you have an applicable travel insurance.

If your flight was delayed or canceled, you may be eligible for compensation. You can read more here .

Check if you can get compensation